Dfort Hotel Kollam

The size of the apartment

For the size of the apartment it didnt have any facilities like a jug, fridge, hot drinks etc. it was totally bear, we had to ask for a jug and coffee. We paid for with breakfast when we booked. But at the hotel they didn''t have our booking right

Beautiful hotel the the most wonderful staff !Big thank you to Shirley George on reception who was very professional and went above and beyond to assist us in all our requests and arranged all our transfers ! A very lovely lady ! Fabulous hotel , lovely clean room , good location . Outdoor pool an added bonus .The best Ayurvedic massage ever, special thanks to Sneha and Anoob for their professionalism and the passion they display for there work , excellent! And to the consultant Dra Nirmithy Thampan for her valuable advice and treatment recommendation.

Treatments and massage facilities. Staff were lovely and helpful.

Far away from everything which made the stay expensive using taxis

The spa, the staff and the location.

Large clean room with good A/C and comfy bed. Rooftop restaurant & bar. Swimming pool. Friendly staff and smoothly run hotel

Lack of seating by the pool.... just a couple of basic plastic chairs

The room was fabulous. Spacious with a very comfortable bed and excellent bathroom. Air conditioning is a must in Kerala, and the unit kept the room cool.

The policies for the services need to be set out. I had an issue with the laundry service. It was resolved, but could've been avoided with good communication.

Swimming pool and rooftop bar were great. Staff were brilliant helping us arrange transport and really friendly. Buffet breakfast was also nice.

Immediately outside of the hotel there was loads of rubbish and feral dogs.

This property is a bit luxurious, nothing we were looking for during our journey, but it was a perfect stay. Everything was clean and the staff was professional. This property has a large swimming pool.

During December is not possible to swim in the Kollam beach because of dangerous currents. But you can use a private swimming pool of the property.

Rooms were ok even though not natural light

Globally overrated hotel Breakfast was below average. I ordered a massage and they did me the wrong massage. The receptionist tried to give an excuse afterwards « but it’s ok it’s less expensive [than the one you ordered] ». Quite funny

The staff was very friendly and helpful with the many facility/room issues that unfortunately we had to face.From housekeeping to bartenders and waiters, everyone was friendly and accommodating. A special mention to Kanan, our waiter, Fatima, the receptionist trainee, and Felix, the concierge, who demonstrated remarkable patience and professionalism throughout our stay.The à la carte meals were absolutely delicious, and we thoroughly enjoyed the variety offered. However, the breakfast selection was a bit lacking, particularly in terms of Western options. While we understand that we are in India, the hotel caters to a diverse international clientele, and we feel that a broader selection would better suit all guests. That said, we appreciated the option to request freshly made omelets and scrambled eggs.

Disappointing Stay Due to Poor MaintenanceUnfortunately, our experience at this hotel was far from what we expected, particularly in terms of maintenance and room condition. Upon checking into our room, we were immediately faced with several issues, including a musty smell, unclean bed linens, a broken showerhead, and even a cockroach. Since we checked in late, we were informed that we couldn’t change rooms until the following morning.The next day, we were relieved to be offered an upgrade, but that relief quickly faded once we moved to the new room and discovered more problems. Key items like the kettle and hairdryer were missing, though these were promptly provided after our request. However, it became frustrating to constantly call for missing items that should have been in the room to begin with.One of the biggest concerns was the constant running water in the toilet, which added to the overall inconvenience. But perhaps the most troubling issue was the balcony—while our room had one, we were unable to lock the balcony door because the key was missing. This was completely unacceptable, especially since we had valuable items with us. After hours of searching, the staff could not find the key, and it was only after my husband suggested installing a simple latch that the issue was finally resolved. While the hotel did eventually comply, it was extremely frustrating to have to spend so much time dealing with such a basic security issue.

The staff members were very friendly and helpful and the food was good

The bed covers were not clean. They were replaced once the staff was made aware of it

A beautiful property with very efficient staff and clean facilities. The hospitality all round was admirable. Breakfast spread could be better. The park nearby is serene for walks and unwinding!

Breakfast spread.

The location, cleanliness, staff behaviour

Order placed for food was forgotten by staff, which we had to confirm after 1 hour 30 mins. Post which we went out had dinner

Room was spacious but a bit expensive for the location being remote.

Pathetic breakfast Cold food The servers were clueless and didn't know when to replenish something which was over despite customers informing them. The dinner experience wasn't that great and the food was super expensive for the average quality.

Really clean room.Although this hotel has obviously been open for a while now, the staff work hard to keep the rooms very clean.AC is quiet and does the job. The rooftop bar is a nice place to watch flying foxes and Brahminy Kite just before sunset. Breakfast here is good and the food in the restaurant downstairs is much better value for foreigners than the Land’s End restaurant around the corner.

Room was good , food was nice ,didn’t know about roof terrace & restaurant till it was time to leave ,staff were excellent

A few power cuts ,room book was supposed to have balcony and garden view which we didn’t have, but the suit we had was enormous with 2 bathrooms

We had an excellent experience at All Seasons D Fort in Kollam. The staff, especially Felix and Deon, were incredibly helpful, offering great service and advice on nearby activities. There’s so much to do in the area, whether it’s exploring on foot or enjoying the hotel’s services.I had my first Ayurvedic massage here, and it was truly unforgettable. The therapist was highly skilled, and I’d highly recommend it to anyone visiting—it’s one of the best massage you can have. The hotel also organizes taxis and ensures your luggage is kept safe, which adds to the overall sense of care and security.The room was spacious and well-equipped, and the pool was a delightful bonus. Dinner at the hotel was another highlight; the beef curry was exceptional and highly recommended. Prices were also very reasonable.Don’t miss the rooftop view, which offers a stunning perspective of Kollam and its surroundings. If you’re considering a stay here, don’t hesitate—book it!

Nice rooftop bar and restaurant.

Large and stale room with only one window. Also a bit moldy smell.

The ayrevedic treatments performed by Jincy.The coffee and the room service provided by the restaurant. The view from the roof.The man that checked me in and helped me to room was very kind and professional.

I didn’t like the (presumed) horse facility(?) I was sent to. ELEVEN km away in a field not created for horses w: an abused horse and a baby not able to take riders.I didn’t like that I didn’t get the discounts for the services as I was told. Many inconsistencies.

Well maintained, neat, good food.

checkout time is fixed at 12noon.apartment hall could be done better.towels seem too old.